The ‘emotional’ connect in modern management

‘People’ are the main asset for any company or institution, more so for the research and innovation based organizations. Companies which are known to put ‘employees’ in the fore front are found to be more productive, positive and in the long term provide value to not only to its share holders but also to the society in general. 

Two Indian corporate giants HCL Tech and the Tata group are known to have great employee friendly outlook. HCL technologies, the IT sector major, surprised the world when it announced the policy of ‘employee first, customer second’ slogan. The idea is that a happy and may I add a satisfied employee can add more value to the organization than a de-motivated one. I strongly believe, if an employee is made a stake holder in the company’s decision and path it takes or envisions, then it brings the employee much closer to the organizational DNA and its values. 

People have slowly started to realize the power of the ‘emotional quotient’ in managing an institution. Humans are not robots so to expect productivity of a robot from a human is not only undesirable but absurd. Long working hours, expectation of taking work to home, working hard even on weekends may bring good returns in short term but these practices eventually bring about high ‘burn-out’ rates in employees and eventually organizations take a beating in the long run! 

Talented employees always do not work for monetary benefits only. They also look at the way the organization treats its employees. In today’s world of high attrition, many organizations overlook this aspect and focus on other factually incorrect reasons to address this issue. 

This empathetic approach is very important for research driven organizations. Research is a 24X7, 365 days a year affair and requires huge commitment from the scientists. To top it, a high percentage of failed experiments, tougher deadlines and lower employability options burden the researchers. Therefore, to improve productivity, it is important for the managers to harness the‘emotional quotient’ much more and come out with radical shift in the outlook of 'people management'!

The hub and spoke model – from aviation to pharma

Every idea has its place under the sun. Two industries, pharmaceuticals and aviation which are known to be ‘high risk – high gain’ business are strikingly employing similar practices in order to maximize productivity and profits.

Everyone would agree that both aviation and pharmaceutical businesses require ‘deep pockets’ to start and sustain. Both have long periods of gestation but if run properly then returns can be huge eg. Pfizer, Merck, Emirates etc. 

Let us look at the paradigm shift being brought about by the major aviation companies and pharma giants to improve sustainability of their respective businesses.  In aviation, big players like Etihad, Emirates, Singapore airlines utilize their home base airports of Abu Dhabi, Dubai and Singapore respectively as hubs which then is used to improve/increase traffic. Traffic is brought in from various airports around the world and the hubs provide seamless connectivity options to their respective customers – a typical hub and spoke model!

Similar kind of approach is now being utilized by the pharma giants to increase their R&D productivity. R&D is the base on which any pharma company stands. But with increasing drought of blockbuster drugs coming out from the stable of Merck, Pfizer et al., it has become imperative for them to look for other ‘innovative’ means. The answer- ‘reduce expenditure on internal R&D efforts and create smaller hubs to scout for interesting research done in smaller companies/universities’. The companies feel this would help them to maximize R&D productivity and will be better focused on bringing in a stream of new deals. This is another version of ‘hub and spoke model’. 

There are critics of this approach but with increasing cost burden, lack of nimbleness in the big pharma set up it is probably important to decentralize and open up.

The lost war or is it? – Infections vs Antibiotics

Antibiotics, once hailed as magic bullets for battling infection are now facing serious challenge from their adversaries, the bacteria, which are hitting back with renewed vengeance. A recent case of a patient in New Zealand dying of bacterial infection (Klebsiella pneumonia) which was resistant to all known antibiotics points to an ‘apocalypse’ scenario in the future if corrective measures are not taken. 

So where is the problem? First, the tendency to overprescribe antibiotics for even slightest of infection is a big worry. Alexander Fleming, the father of antibiotics had warned of dangers of antibiotic resistance. In fact, Penicillin-resistant bacteria arrived while the drug was still being given to only a few patients. Another breeding ground for antibiotic resistant bacteria is in their rampant use in farm animals. Unfortunately, for the pharma companies research interest into antibiotics have slowly waned as there are far more profitable drugs to throw money at, since antibiotics are usually single-serve drugs for humans, not long-term treatments. Drugs for chronic conditions tend to be more profitable. And with drug resistance quickly evolving, rendering older antibiotics ineffective, pharma companies have even less incentive to invest in these drugs. However, recent trends suggest that big pharma companies might be reviewing their strategy as Roche has re-entered the arena through a $550 million tie-up with privately held Polyphor, a Swiss company, to develop and commercialize an experimental antibiotic against hospital superbugs. 

The key is to collaborate with Universities and small drug discovery companies that focus on infections as Roche did. Smaller companies are looking at next-generation drugs or in some cases alternative therapies. Some companies for example are looking at bacteriophage therapy. But despite technical successes, these companies face an uphill battle in developing a consistent, approvable product and haven't yet found much commercial validation or attracted much investment. This is where the experience and backing of big pharma companies would help. Another alternate and a newer area of interest is the human microbiome, which can lead to potential commercial therapeutics. Microbiome companies like Seres Health, Vedanta Biosciences and Second Genome are a good bet as far as making the next cut for coming out with a new approach to treating infections are concerned!

Yes! Enzyme it is……….

My connect with the world of enzymes started during my Biochemistry graduation days learning about enzymes, enzyme kinetics, enzyme inhibition (competitive, uncompetitive, non-competitive) etc. 

Little did I know that enzymes would play such a diverse role in today’s society! Enzymes and their applications can be found in a variety of industries and are steadily increasing. Paper & pulp, leather, detergents, fuel production, food & feed, waste management, chemical industry, textile, pharma etc. are now using enzymes in a massive manner. At present, almost 4000 enzymes are known, and of these, approximately 200 microbial original types are used commercially. 

The advancement in biotechnology especially in the field of genomics and protein engineering, have opened new vistas of enzyme applications and are experiencing major R&D initiatives resulting in not only development of new and novel products but also improvement in process performance. Eg. Oxidation resistant alpha amylase (Duramyl, Novo Nordisk), oxidation resistant protease (Everlase, Novo Nordisk) are providing newer applications for the enzyme processes.

Enzymes due to their property of stereo-selectivity, chemo and region-selectivity have found tremendous usage in the production of important drugs. Along with the above mentioned properties, the enzymes also display mild reaction conditions, have fewer side reactions, high efficiency and are environmental friendly. These lead to overall lower cost of production for the industry. In pharma and medicine, apart from their usage in drug production, enzymes are also used as analytical tools (glucose oxidase – blood sugar, uricase – uric acid detection), therapeutic agents (asparaginase – leukemia, collagenase – skin cancer or as enzyme replacement therapies – Ceredase, Genzyme corp. for Gaucher’s disease).

The enzymes are also playing a major role in biofuel industry. Green and clean energy is the motto of today’s policy makers. Recently, Novozymes (World’s largest enzyme manufacturer) along with Beta Renewables, a cellulosic biofuels company, have opened the world’s first commercial-scale refinery to produce bioethanol from agricultural residues and energy crops (http://ens-newswire.com/2013/10/14/worlds-first-refinery-turning-farm-waste-to-bioethanol-opens/)

The field of enzymes is fascinating as well as challenging. With proper Government policy and investments this industry can progress and make mankind live a healthier, cleaner and happier life!